Created by Joanna Soh, the leading fitness YouTube personality in Asia, Fio brings you daily workout classes from high intensity training, to kickboxing, yoga, strength training and more!

If you’re struggling to experience visible or lasting results despite multiple attempts to “get fit”, or are living a busy lifestyle and finding it a really hard to develop a sustainable fitness habit, then Fio is for you!

Fio is Latin for “to become”. What is it that you want to become? Whatever your fitness goal may be — to become stronger, leaner or just plain healthier, we guarantee you’ll be sweating and having lots of fun with our amazing trainers, all from the comfort of your own home!

At Fio, we believe that true fitness is achieved through the triumvirate of body, nutrition and mind. To this end, we have develop content to focus not just on physical training, but also on balanced and healthy eating as well as knowledge to enrich your mind.

It’s no secret that the key to achieving visible, lasting results is to develop a sustainable fitness habit. That’s why we’ve designed programs—effective fitness plans to keep you engaged with targeted daily workouts as well as rest days for your body to rejuvenate and recover.

A new program is released each month, ensuring that our global community of Fio users stay active and engaged in their fitness journey!

We’ve included full programs for you to try for FREE but for the best experience, subscribe for Premium so you get to work out with the global Fio community each day!

Just like your body, your mind needs training and nourishing as well! Fio offers daily 5-minute motivational/educational/reflective content in the morning and at night to provide you with the right knowledge and awareness about health and fitness so that you’re well equipped to achieve the best possible results!

Fio offers healthy, easy-to-prepare, 20-minute recipes that are perfect for one’s busy lifestyle—all macro-calculated so you have the well-balanced nutrition needed to achieve your goals!

Yes! Fio workouts are designed to be done by men, women and every one in between! As long as you’re able-bodied, you’ll benefit!

Yes. You will be charged the full amount at the beginning of each billing period stipulated in the plan until you cancel your subscription.

Example:

If you purchase a quarterly plan, your card will be charged the full amount at the start of every 3 months.

The promotional price applies only for the initial billing cycle. You will be charged the regular price at the beginning of each subsequent billing cycle until you cancel your subscription.

Example:

First 6 months of Premium at $29.99, thereafter $39.99 billed at the start of every 6 months.

On the website

Full-priced Premium plans come with a 14-day money-back guarantee. To request for a refund on your subscription purchase, please get in touch with us at support+fio@alphapod.com and request for a refund.

On the app

To request for a refund on your in-app purchase, simply follow the steps mentioned in the link below:

For iOS app users: https://support.apple.com/en-us/HT202039

For Android app users: https://support.google.com/googleplay/answer/2479637

Firstly, please ensure you are using the same account that you used to purchase your subscription.

On the iOS app

If you are prompted to subscribe even though you have previously purchased a subscription, please tap on the “Restore all purchases” button in Settings. For this to work, please ensure you are using the same Apple ID that you used to make the purchase.

Doing this will send your latest Apple receipt through to our system, and you should regain full access to Premium features immediately after. This is a common occurrence, especially if you are switching to a new device or have previously uninstalled the app.

As a last resort, we recommend restarting your device, uninstalling and reinstalling the Fio app to troubleshoot any issues you may be experiencing.

If you’re still experiencing issues after this, please get in touch with us at support+fio@alphapod.com and provide full information about the issue you’re facing.

On the website

1. Log in to your account
2. Under Account > Plan, click on Change/cancel plan
3. Select a new Premium plan you’d like to switch to
4. The switch to the new Premium plan will take effect immediately, and you will be billed for the new plan at the beginning of the next billing cycle

On the iOS app

You can manage your subscription plan type within your Apple account. Follow these steps to change your subscription:

1. Visit Settings on your iPhone or iPad > iTunes and App Store
2. Select your Apple ID > View Apple ID
3. Tap Subscriptions
4. Choose ‘Fio’
5. Select your desired plan

On the Android app

For Android app users—you can manage your subscription plan type in the Google Play Store app. Follow these steps to change your subscription:

1. On your Android device, open the Google Play Store
2. Check if you’re signed in to the correct Google Account
3. Tap Menu > Subscriptions
4. Select your desired plan

You can cancel your Fio Premium subscription at any time to avoid future payments. Once cancelled, you will still have full access to Premium features for the remainder of your billing cycle.

When cancelling your Fio Premium subscription, the following applies:

• We recommend cancelling at least 24 hours prior to your next payment date for cancellations to successfully process in time.
• Cancelling your subscription will not provide refunds, nor pro-rate remaining subscriptions.
• After cancelling your subscription, you will be able to continue using Fio for the entire course of the remaining billing cycle you have paid for.
• To reactivate your subscription after it expires, you can purchase a new Fio Premium subscription plan.

On the website

1. Log in to your account
2. Under Account > Plan, click on Change/cancel plan
3. Select Basic plan
4. The switch to the Basic plan will take effect immediately, and you will still have full access to Premium features for the remainder of your billing cycle

On the app

Please note that deleting the Fio app on your device(s) does not cancel your subscription. To cancel your subscription, simply follow the steps mentioned in the link below:

For iOS app users: https://support.apple.com/en-us/HT202039

For Android app users: https://support.google.com/googleplay/answer/7018481

To delete your account, you must first ensure that you do not currently have an active subscription plan. To cancel an active subscription, follow the steps in “How do I cancel my Premium subscription plan?”

Once done, please get in touch with us at support+fio@alphapod.com and request for account deletion.